_ Windows MVP 2010-20 Millions helped via my tutorials and personally in forums for 12 years. Thoroughly research any product advertised on the sites before you decide to download and install it.
Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). The pages appear to be providing accurate, safe information. Standard Disclaimer: There are links to non-Microsoft websites. If you'll wait to rate whether my post resolved your problem, I will keep working with you until it's resolved. Feel free to ask back any questions and keep me posted. Here's how to take a screenshot and attach using Attach Image button in reply box. If none of those work then please explain some more about the problem and if possible attach a screenshot so I can see what you're seeing.
If the icon won't respond at all then try rebuilding the icon cache: If that doesn't work open File Explorer (file folder icon on Task bar), browse to the Desktop or whichever location the shortcut is in, right click it there to Delete. Where exactly? Is this in the Start Menu which pops up when you press the Start Button at left end of task bar, or on the Desktop area above the task bar? I'm Greg, an installation specialist, 10 years awarded Windows MVP, and Volunteer Moderator, here to help you.
